Rajeev K.

asked • 07/28/23

ISEE Class today

Hello - We had a class with Beth and did not like how it was going. I was charged $16.15. Is there a process for refund. We booked for 1 hr, but canceled at 30 min. I informed Beth as well. Nothing wrong with her, just her style did not match with my son. Let me know.


Regards,

Rajeev

Susan D.

Hi Rajeev, please know Ask an Expert is a platform for academic questions. The following Help Center article may be helpful in answering your question: https://support.wyzant.com/hc/en-us/articles/208602136-What-s-the-Good-Fit-Guarantee-. If you need any assistance at any time, please contact our Customer Support Team at [email protected] and we will follow up as soon as we can.
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07/31/23

1 Expert Answer

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Rachel S. answered • 08/15/23

Tutor
New to Wyzant

Experienced Teacher with Expertise in Theatre Arts and English

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Hi Rajeev,


Here is Wyzant's good fit guarantee policy:


"Wyzant stands behind our marketplace. If you're not completely satisfied after the first hour of lessons with the tutor you hire, you are entitled to a refund for that hour, plus the 9% service fee. (If you request a refund after receiving more than one hour of tutoring only the first hour will be refunded, plus the 9% service fee.)"


I would reach out to "support" and request the refund from the company.

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