Janet E.

asked • 06/03/21

Trouble with logging in as a tutor

I have changed my email address but there is not a way to update or change the password. I have worked for Wyzant in the past, but I would like to try it again.


Janet E B

Melanie P.

Hi Janet, Ask an Expert is a platform for academic questions. Please visit our Help Center at https://support.wyzant.com/hc/en-us, and ask your question. Or let our Customer Support department help you! Contact us at [email protected] and we will follow up as soon as we can.
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06/04/21

3 Answers By Expert Tutors

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Spirit W. answered • 06/07/21

Tutor
New to Wyzant

Compassion and professionalism driven!

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I will tell you what worked for me. I tried to sign up as a new tutor with my old email, using a new name like a different, new person and it told me someone already had an account with my email. So after that, I was given the option to change my password by having it sent to my email. Clicked the password change link and walla, I am in again. Now I can edit my old profile and try this again.

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Peter F. answered • 06/03/21

Tutor
4.8 (470)

Well-read K-12 Reading Teacher; 18 Years' Teaching Experience
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Hi Janet,


Contact WyzAnt Support with your quandary. They will be of good assistance with your current predicament.

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Janet E.

Thank you Peter but I have contacted Wyzant Support several times this week and you are the first response I have received.
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06/04/21

Peter F.

tutor
I see. Sorry they haven't returned your messages. That's been happening a lot lately--to me and other fellow tutors on the network. Either WyzAnt Support is bogged down with emails right and left from tutors and students and cannot answer them all because they are short-staffed, or they simply aren't looking at tutors' emails, period. The only thing I can suggest at this point for you is to see if you still have the very first email that WyzAnt sent you in your personal email giving you your username and password to log on to the network as a newly registered tutor. Chances are that username and password are still valid. If you don't still have/can't locate that original email of sorts from WyzAnt, you could possibly re-register as a tutor with the network under a new, alternate email if you have one. Good luck all the same, Janet!
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06/04/21

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