Business Communication

Question

How to write informative yet engaging emails to peers and users of the product? I am currently working as a Customer Success Manager in a Startup and have to write emails for communication and marketing purposes.

Answer 1

To write informative and engaging emails as a Customer Success Manager, I would suggest that you

A) Make a list of services you offer to your customers; next, when you write emails, highlight these services, and personalize them by talking specifically about how you can help meet each of your customer's needs.

B) Also, be very positive in your emails. You can do this by emphasizing your commitment to each customer's success.