changing email address in my account

Question

I tried to change email address to a different email. when typed in new email address and new password it tells me that I put down wrong password. I don't understand. Need help to change my email. Thank you.

Theresa

Answer 1

If you're encountering an issue when trying to change your email address due to an incorrect password error, first ensure that you're entering the correct current password. You can verify this by logging out and back in to confirm it's accurate. If the problem persists, try resetting your password through the "Forgot Password" option, then attempt to change the email address again using the new password. Additionally, clearing your browser's cache and cookies or trying a different browser might resolve the issue. If these steps don't work, contact customer support for further assistance, providing details about the error and the steps you've taken.

Answer 2

Changing your email address can be tricky! It sounds like you're having trouble with your password. Let's try to figure this out together.

First, let's make sure we're talking about the same email account. Are you trying to change the email address for your school account, a gaming account, or something else?

Second, let's check if you're using the right password. Sometimes we accidentally type a letter or number wrong. Can you try typing your password again, making sure to double-check each character?

If you're still having trouble, there are a few other things to try:

1. Check your caps lock: Make sure your caps lock is turned off, as passwords are usually case-sensitive.
2. Look for hints: Some websites or apps might offer password hints or recovery options.
3. Contact support: If you're still stuck, you can try contacting the support team for the website or app you're using. They might be able to help you reset your password or change your email address.

Don't worry, we'll figure this out! Just let me know what kind of account you're trying to change and we can go from there.