recorded session on July 11th is not having audo

Question

HI,

The recorded session on July 11th is not having audio.Can you pls check it?

Thanks

Sethu

Answer 1

Here's can you ca do.

1. Check your device first
2. Make sure your speakers/headphones are working by playing another video or audio file.
3. Try a different browser (Chrome usually works best for Wyzant).
4. Browser settings
5. Clear your cache and cookies.
6. Ensure your browser is updated to the latest version.
7. Disable extensions that might block media.
8. Platform-specific
9. Log out of Wyzant and log back in, then try playing the session again.
10. If it still has no audio, it might be an issue with how the session was recorded on Wyzant’s side.
11. Contact Wyzant support
12. Go to Wyzant’s Help Center or use the chat option.
13. Provide them with the date (July 11) and session details, and they can check the recording on their servers.