Customer escalation management in various situations

Question

Hi, I am an executive in a semiconductor company and that requires a lot of customer communication, i am looking for the ways to manage the customer escalations in a more constructive way to maintain a healthy relationship and win more business. Looking for some experts to coach me.

Answer 1

Hi Anurag,

I hope you've been doing well.

I just saw your posting/message re: customer communication and would love to talk further about potentially working together. Aside from my experience as an academic tutor, I have between 5 and 6 years of experience in corporate America. In many of my roles, I was required to interface and communicate with external customers/clients and third-party vendors. I think I would be able to leverage my experience and help get you in a better place to be able to provide effective and persuasive communication.

Let me know if you'd be interested in talking further about me providing coaching services for you.

Thanks,

Brian