about a shipping

Question

Objective: Draft a message that explains what items need to be done.

Now that you’ve responded to your boss’s voicemail (Assignment 1) and delivered an external email communication to the customer (Assignment 2), it’s time to actually fix the problem. For this final assignment, you will concentrate on communicating a plan to resolve the issue by redelivering the missed shipment to the client and refunding the shipping fees.

Review To-Dos

In this section, you will review the to-do items that need to be completed to accomplish the tasks outlined by your boss in her voicemail message.

This week, you’ll begin working on Assignment 3 by reviewing the to-dos that need to be accomplished and drafting a message to your coworkers about them. To get started, take a few minutes to review the list of to-dos below and note which ones you need to communicate to colleagues. You can go back to Week 1 if you’d like to see the full scenario and listen to your boss’s voicemail again.

Task To-Do Item For Due Date Status
Respond to Sara’s voicemail message.	Leave a voicemail message (or send an email) for Sara to confirm next steps for resolving the issue.	You	Monday	Complete
Inform the customer.	Email Renee Colon at Printables to communicate how we will resolve the issue.	You	Monday	Complete
Communicate the plan to (1) send new shipment and (2) refund shipping fees.	Send message to the Shipping Department to get their assistance.	You	Monday (end of day)	To do
Ship replacement order to customer at no charge.	Shipping	Arrives by Wednesday	To do
Send shipment tracking number to customer.	Shipping	Tuesday	To do
Refund shipping fees to customer.	Shipping	Tuesday	To do

Now that you’ve reviewed the to-dos in the table, you’re ready to draft a message to the Shipping Department explaining what needs to be done. Use the assignment template below to draft your message. Make sure to:

1. Clearly identify who is responsible for each to-do and when it should be completed.
2. Emphasize important information using formatting such as bold, italics, or bullets.
3. Use a professional tone appropriate for internal communication with coworkers.

Answer 1

The answer should be something along the lines of:

Dear Customer,

I apologize for the inconvenience that you did not receive your shipment. We have looked into the matter and will make adjustments to our processes to avoid future occurances of this sort.

Concerning your situation, we are going to address this issue by reshipping your order within two business days and it should arrive by Wednesday.

Thank you for your patience and understanding regarding this issue as we work to correct it for you!

Sincerely,

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