Log a ticket or Lodge a ticket?

Question

I am not a native English speaker. I work in IT and we have a kind of ticketing system to track reported issues. I am not sure whether it is correct to ask people to file a ticket by saying "Lodge a ticket", as I heard a colleague saying "Log a ticket". So which one is right?

Answer 1

Great question!

Users should file a ticket or submit a ticket. If the user is not happy with the result, the user may opt to file a complaint or lodge a complaint.

Management keeps a log of the tickets filed and complaints that were lodged.

Hope this helps.

Moire

Answer 2

I like how Moire L. answered. A log refers to a big notebook containing a list of complaints. Lodge refers to handing in complaints to somebody.

Answer 3

This could depend on where you are. In the United States we use "log" or "submit" an IT request or ticket. We tend to use "lodge" with the word complaint.

However, other English speaking countries may use "lodge" for an IT ticket.