Joyce J. answered 04/26/22
Engaging, patient, and enthusiastic tutor
Hi Kare L.,
In this case, each customer can either report being satisfied or not satisfied. p̂ would be the measured percentage of customers who were satisfied, 78.9% or 0.789.
The formula for a confidence interval would be CI = p̂ ± Z * sqrt((p̂(1-p̂))/n)
Where n is the sample size, in this case 150
and Z is the Z score for your confidence interval, 98%, which you would look up in a z table either online or in your textbook.
This website gives a good explanation of z tables:
https://pro.arcgis.com/en/pro-app/latest/tool-reference/spatial-statistics/what-is-a-z-score-what-is-a-p-value.htm