Inactive Tutor answered 04/26/22
Hi Kare L.,
In this case, each customer can either report being satisfied or not satisfied. p̂ would be the measured percentage of customers who were satisfied, 78.9% or 0.789.
The formula for a confidence interval would be CI = p̂ ± Z * sqrt((p̂(1-p̂))/n)
Where n is the sample size, in this case 150
and Z is the Z score for your confidence interval, 98%, which you would look up in a z table either online or in your textbook.
This website gives a good explanation of z tables:
https://pro.arcgis.com/en/pro-app/latest/tool-reference/spatial-statistics/what-is-a-z-score-what-is-a-p-value.htm