How to reach congruence between verbal symbols and non-verbal cues in workplace?

Answer 1

. The congruence occurs when your words equal your behavior. So if you are in front of an audience and you are speaking as an expert then you will behave as an expert - exuding confidence you develop as you learn and gain your expertise. A speaker that was not congruent would not effectively demonstrate his sound grasp of the topic, perhaps even becoming confused or shaken by even the simplest question.