Computer slow internet

Question

Hi there,

We have issue with the assets, getting slow internet access, we have connected another asset at the same network port so we didn't got any issue with the network, we have many assets in office with this issue like laptop and computer getting issue with the network slowness, so we have tried multiple troubleshoots on that assets but no luck, finally we formatted that asset with windows now its working fine. But we need resolution for that slowness we tired to format assets. If format is the solution of that then it is the west way to resolve the issue. Please guys suggest me what to do.

Thankyou.

Answer 1

Can you confirm the below:

1. Have you connected the same computer / asset to another network port in the office?
2. Can you check the port connectivity to make sure the port is not the issue (e.g. check the port on the physical switch and/or patch panel)?
3. Have you restarted the switch that connects to the same network port / patch panel?