Carolyn, Andrea is misunderstanding the order of operations and forgetting that it's "multiplation and division from left to right."
The calculator is going to do 12/6 x 2 = 2 x 2 = 4.
In order to get 1, we need 12/12, and the way to do that is by grouping 6 x 2 together, because we do parentheses first.
12/(6 x 2) = 12/12 = 1