Blank Whiteboards

Question

Hello,

I just finished my wyzant math session, and I saved the whiteboards to my computer. However, when I clicked on them, none of the ink/work from the lesson showed up. How can I fix this?

Answer 1

It seems that you’re experiencing an issue with the saved whiteboards from your Wyzant math session. Let’s troubleshoot this problem and find a solution:

1. Check File Format: First, ensure that the whiteboards were saved in a compatible file format (such as PNG, JPEG, or PDF). If they were saved in a different format, try converting them to a standard image format.
2. Browser Cache and Cookies:
3. Clear your browser’s cache and cookies. Sometimes cached data can cause display issues. You can find instructions on how to clear cache and cookies for different browsers:
4. Clear Cache and Cookies in Google Chrome
5. Clear Cache and Cookies in Mozilla Firefox
6. Clear Cache and Cookies in Safari
7. Wyzant Whiteboard Export:
8. Wyzant allows you to export and save work from the whiteboard. During the lesson, click on “File,” then select “Download whiteboard” to save individual whiteboards.
9. Additionally, once the tutor clicks the “End Lesson” button, both tutors and students have the option to save all whiteboards from the online lesson¹.
10. Tablet Settings:
11. If you’re using a tablet with a stylus, check the tablet settings. Some tablets may require adjustments to work correctly with online whiteboards.
12. For example, if you’re using a Wacom tablet, ensure that the “Mode” setting is set to “Pen” rather than “Mouse” in the Wacom Tablet Properties².
13. Windows Ink:
14. If you’re using a tablet with Windows Ink, try disabling it. Sometimes enabling Windows Ink can cause compatibility issues with certain applications.
15. You can usually find this setting in the tablet driver software or system settings.
16. Contact Wyzant Support:
17. If none of the above solutions work, consider reaching out to Wyzant support. They can provide specific guidance based on your setup and any known issues.

Remember to save your work from the Text and Code Editors separately, as they won’t automatically save when you download your whiteboards¹. Hopefully, one of these steps will help resolve the issue! 🤞