Since this is normally distributed, we'll need to find the z score for 21 years.
This uses the formula z = (X-µ)/σ.
z = (21-12.5)/3.2 ≈ 2.656. You can now either plug this into a calculator or into a table.
P(X>21) = P(Z>2.656)
= 0.0039 or 0.39% (from the table with z = 2.66)
= 0.00395 or 0.395% (from the calculator)
Since we're rounding to 3 decimal places, we find that the probability of the purchased item lasting longer than 21 years is 0.004 or 0.4%.