Can you refund for two try-out classes?

Question

Dear Sir/Madam,

I tried to find my son a good Spanish tutor. I had him try out 3 teachers. We decided to use one (Harriet M) for the weekly tutoring moving forward.

My son doesn't feel the other two tutors are good fit: Lora B and Joan P. Can I ask you to refund the purchase with both, one hour each? Thanks a ton!

Best regards,

Wayne

Answer 1

Dear Wayne,

Wyzant wants to ensure that you find the best tutor for your son. In line with their Good Fit Guarantee policy, you can request a refund for the first hour of tutoring with a new tutor if you're not completely satisfied.

Here are the steps to request a refund under the Good Fit Guarantee:

1. Log in to your Wyzant account.
2. Go to the 'Billing' section on your dashboard.
3. Locate the lessons with Lora B and Joan P that you'd like to request refunds for.
4. Click on the corresponding 'Request Refund' button for each lesson.
5. Fill out the required information and submit the refund request.

The team will review your request and process the refunds accordingly. Please note that you can only request a refund for the first hour of tutoring with a new tutor, and the request must be made within 96 hours of the lesson's completion.

If you have any further questions or need assistance, feel free to contact the customer support team.

I'm an engaging and experienced Spanish tutor who's passionate about guiding you on your language-learning journey. Let's explore the beauty of Spanish together!

Best regards,

Jose