Robert Z. answered 08/23/20
3965+ hours (& counting!) tutoring math -- Prealgebra to Calculus 2
To get the z-score, subtract the mean from the height and divide the result by the standard deviation.'
For question "a." that would be (76.7 - 69.3) / 2.8 = 2.64
Doing the same procedure for the other 3 yield the following z-scores:
b. (75.1 - 69.3) / 2.8 = 2.07
c. (65.5 - 69.3) / 2.8 = -1.38
d. (68.4 - 69.3) / 2.8 = -0.32
"Usual / unusual" is not technical, but is normally interpreted in terms of the z-score. If -1.96 ≤ z ≤ +1.96, the measurement is in the central 95% and is considered usual. Otherwise, the measurement is either in the low 2.5% or the high 2.5% and would be labeled "unusual." Using this standard, a and b are unusual, c and d are usual.