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Asked • 04/19/19

How to deal with Educational Testing Service (ETS) inefficiency and awful post-exam service?

I took the TOEFL test more than three months ago (outside US). Well before my deadlines. But I haven't received the paper scores yet and I shall mail them to the admission committees as an obligatory in my application package. Now, I'm running against the clock. Although I contacted customer support at ETS, the only thing I got is copy-pasted information of mailing time (allow 4-6 weeks abroad...) with a we-can-do-nothing-else statement. This is totally upsetting. I don't want to lose my applications (and the money I have spent to get all my document translated, legalized, etc.) because of such kafkian situation. Also, it doesn't make sense to order extra reports; probably, they will get lost again. Has anybody else passed throughout this predicament with ETS? What did you do? What should I do?

Jessica S.

When registering for TOEFL ETS offers 4 online reports to be sent by them to your schools. There is a deadline for it prior to the test, If you choose to mail applications yourself, it has always taken up to 6-8 weeks and you must allocate for that time. The information is given during your registration. I would see if you can order online reports to be sent over to the school if time is short.


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