How to deal with Educational Testing Service (ETS) inefficiency and awful post-exam service?

Question

I took the TOEFL test more than three months ago (outside US). Well before my deadlines. But I haven't received the paper scores yet and I shall mail them to the admission committees as an obligatory in my application package. Now, I'm running against the clock. Although I contacted customer support at ETS, the only thing I got is copy-pasted information of mailing time (allow 4-6 weeks abroad...) with a we-can-do-nothing-else statement. This is totally upsetting. I don't want to lose my applications (and the money I have spent to get all my document translated, legalized, etc.) because of such kafkian situation. Also, it doesn't make sense to order extra reports; probably, they will get lost again. Has anybody else passed throughout this predicament with ETS? What did you do? What should I do?

Answer 1

Please call the school you are applying and ask them if they accept electronic copy for the same. Most schools do accept it. Also most schools prefer TOEFL scores to be mailed directly to them from the testing agency.