Reading u12(t) as a step funtion that goes from 0 to 1 at t = 12:
Taking the L.T. of the differential equation results in
LT(3u12(t)) = 3e-12s/s which you can get from a table or doing the LT integral on a unit step function
LT(-5δ(t-4)) =-5e-4s
LT(2y'' + 10y) = 2(s2Y-sy(0) -y'(0)) +10Y where Y is LT(y)
LT of LHS is (2s2+10)Y + 2s + 4
Full equation is ((2s2+10)Y + 2s + 4 = 3e-12s/s -5e-4s
You now have to solve for Y(s) in recognizable (usually simplest) form so that the inverse LT can be worked out:
Y = (-2s- 4 + 3e-12s/s -5e-4s)/(2s2+10) (Solve for each of the 4 terms separately as LT-1 are linear.
-2s/(2s2+10) looks like bs/(s2+a2) divide top and bottom by 2:
-1(s/(s2+5)) a = sqrt(5) The LT-1 is -cos(sqrt(5)x) (If you take derivative twice, you get 5cos(sqrt(5)x)) which is a homogeneous solution.
-4/(2s2+10) goes to -2/sqrt(5)*(sqrt(5)/(s2+5)) which has a LT-1 of -2sin(sqrt(5)t)/sqrt(5)
3e-12s/(2s2+10) goes to (3/2)/(s2+5) * e-12s and a LT-1 of 3u12(t)sin(sqrt(5)(t-12))/2sqrt(5)
-5e-4s has a LT-1 of -5δ(t-4)
Lots of room for errors, so you need to check it all. Hope that helps.