Will someone please help me with this question?

Question

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. You have just created a new process that should cut the number of poor customer service complaints in half. What percentage of customers would you expect to report poor service after this process is implemented? 

Answer 1

Hi Michael, since we started with 1 of out every 20 people complaining, and then cut that number in half, we now have that 0.5 out of every 20 people complain. 

 

0.5/ 20 = 0.025 = 2.5% 

 

If 0.5 / 20 people is difficult to conceptualized, try to thinking of it like this...0.5 / 20 is the same as 1 / 40...so 1 / 40 people complain. 1 / 40 = 0.025 = 2.5%

 

Or, you can even think of it like this: 1 / 20 is the same as 2 / 40. After you cut the number of complains in half, it became 1 / 40...1 / 40 = 0.025 = 2.5%