Hi Lucy,
It really helps for these problems to draw the distribution and label mu, mu + sigma, mu + 2sigma, and mu + 3sigma. I cannot do it here due to character limits but:
mu=59
sigma=9
mu + sigma = 59 + 9 =68
mu + 2sigma 59 + 2(9) =77
So we want the piece between one and two standard deviations from 68. We know that 95% of the data fall within two standard deviations of the mean either way. We also know 68% fall within one either way. We are interested in the space between 68% and 95%, but only for the top half of the data. So:
95 - 68 =27
We must halve this to get only our desired segment above the mean:
27/2 = 13.5% Don't use the symbol.
I hope this helps.