Hi Taylor,
Question 2.
This question uses the classic equation in elementary statistics:
z= (x-mu)/sigma
Now, based on the data we were given, and the question specifically asking for a z-score, we have to assume the data are approximately normally distributed and the values you were given for mu and sigma were indeed from a population. If it were truly from a sample, we would need to know sample size and compute an additional statistic called standard error. Anyway:
x=2 hours, your social media usage
mu=3.4
sigma=1.2
z= (2-3.4)/1.2
z= -1.17
Question 3
Look up a z-table online; I cannot link here as Wyzant reviews posts with links. Look for -1.1 in the column, 0.07 in the row.
P(Z<2) = 0.1210, about the 12th percentile
Question 4
This means that your social media use is far below average, based on the data you were given.
I hope this helps.