Hi Tamera,
The Empirical Rule is another name for the 68-95-99.7 rule. You had a figure in previous problems that depicted this. In short, in normal distributions, 68% of the data lies within one standard deviation of the mean, 95% lies within two, and 99.7% lies within three. To our problem
(a)
Mean = mu = 15
Sigma = standard deviation = 2
You were asked for lag time less than 13 hours. 13 hours is exactly one standard deviation below the mean, so, think back to the figure. You want the percentages for (mu - 2sigma), (mu - 3sigma), and the remaining. Using the 68-95-99.7 rule, we know 32% of data falls outside one standard deviation, but that is for both sides, Since you want only the range below:
32/2 = 16%
(b) 19 hours is exactly two standard deviations above 15 hours, and the 68-95-99.7 rule tells us that 95% of data falls within two standard deviations, but again, you want only one side, the positive side, here. So:
95/2 = 47.5%
I hope this helps.