Hi Lourdes,
a. To get point-estimate for the mean, simply add all ratings and divide by 12, the number of games in the sample. Sample means are typically denoted as "x-bar." Thus:
x-bar=(57+61+86+74+72+73+20+57+80+79+83+74)/12
x-bar=68
b. Standard deviation is a bit more complicated. We are working with a point-estimate i.e. a sample; sample standard deviation is typically denoted "s." The formula:
s=sqrt(sum(xi-x-bar)2/n)
I will break this down:
sum=add total of all differences
xi=individual observation--eg. x1=57, x2=61, etc.
x-bar=sample mean=68
n=sample size=12
Now, ideally we shouldn't have to do those calculations manually--we can use statistical software or a graphing calculator, but this is just so you understand what those tools are doing and just in case an instructor requires this to be done manually. From a calculator:
s=17.89
Keep in mind that this measure is likely inflated by the one fan who rated 20! I hope this helps.