X∼N(54,81) where μ = 54 and σ = 9.
Use the z-score formula to find the probability for the lower and upper values.
z1 = (54 - 54) / 9 = 0/9 = 0 ⇒ P(z1 < 0) = 0.50
z2 = (72 - 54) / 9 = 18/9 = 2 ⇒ P(z2 < 2) = 0.9772
P(0 < z < 2) = 0.9772 - 0.50 = 0.4772 or 47.72%
The approximate percentage of lightbulb replacement requests numbering between 54 and 72 is about 47.72%.