(a) try y = Cerx Every time you take a derivative you bring out an r so that y' = ry, y''=r2y and y''' = r3y
You get the characteristic equation r3-10r2+21 = 0 which can be factored to r(r-3)(r-7) so the roots are 0,3,and 7
I'll leave (b) to you.
Please consider a tutor. Take care