Peter C. answered 09/16/22
TTU Mathematics Graduate with Years of Tutoring Experience
The "empirical rule" is the idea that in a normal distribution (bell-shaped): 68% of all values lie within one standard deviation of the mean, 95% of all values lie within 2 standard deviations of the mean, and 99.7% of all values lie within 3 standard deviations of the mean.
This implies that approximately 99.7% of all daily lightbulb replacement requests number between 3 standard deviations of the mean, i.e. between 63 - 3*3 = 54 and 63 + 3*3 = 72.
Owing to the symmetry of normal distributions, we can say that approximately 99.7%/2 = 49.85% of all daily lightbulb replacement requests number between 63 and 72 (while 49.85% lie between 54 and 63).
Hope this helps! Please let me know of any questions.