Does Zoom provide an effective communication platform for Businesses?

Answer 1

Fang, Liu, Lee & Yadav (2020) presents the application of Zoom to aid communication within medical facilities. The intention of the study was to capture medical personnel and patients with the need for continuous communications between them, to solve medical problems. The findings associated with the study define changes within the medical sector in terms of varied forms of communication adopted with the need to obtain clarification. The necessity of the medical concerns has motivated uptake of Zoom in enhancing communication between different actors in the medical facilities. Uptake of Zoom has enhanced improved virtual communication between patients and the medical practitioners. Furthermore, the move has enhanced proper communication among health providers and engagement within different consultative forums as need may arise. The study relates with that of Chawla (2020) with a boom in Zoom application to streamline communication among medical practitioners and their patients around the world, improving global healthcare tremendously.

According to Chawla (2020), technology has been a crucial tool in the COVID-19 period. The authors have a background in technological research, with a rich form of understanding critical issues attached to technological management and communication systems. The study looks into the booming Zoom application since its invention by Eric Yuan. The tenets revealed by the study establish that Zoom is a rich form of communication during this COVID-19 era, characterized by minimal movements and physical interactions. The application of Zoom has been utilized within the business sector to help communicate within the other clients and businesses. This is majorly done between the businesses and the customers within the greater business space. However, the author warns on the dark side of Zoom communication that is rampant with hacking claims, especially when using pirated applications. This is said to compromise safety of the users, hence distorting communication as intended, harming the uptake of Zoom in useful communication.

According to Strohl et.al (2020), several guides were offered on implementing telemedicine within laryngology practice within the period of COVID-19. Strohl, M. P., Dwyer, C. D., Ma, Y., Rosen, C. A., Schneider, S. L. and Young were medical researchers with a rich sense of understanding of changes within the medical sector. The target audience for the research were medical personnel with the need to improve the existing medical equipment used on the COVID-19 patients. The essence of better health equipment aids quality in terms of service delivery to improve the quality of health realized by the patients against any form of illnesses associated with most of them. Zoom was a significant platform used to take care of all communication protocols employed by the medics tasked with different duties at the place of work. It used translated on better information on maintenance and installation of the best medical equipment to improve care.

Javan et.al (2020) on the respective technologies used during the COVID-19 period pointed on online meetings as the most viable forms of communication relevant to enhance social distancing. Javaid, M., Haleem, A., Vaishya, R., Bahl, S., Suman, R. and Vaish had a history of technological relevance based on research, to offer technological solutions to clients in varied settings. The study was intended to improve the technological provisions aimed at promoting positive communication within different platforms. Most of the adopted cases showed that Zoom has promoted business growth across the different sectors, to streamline business operations. The application of Zoom has normalized business operations, with a greater target of promoting sales and existing activities in place. Uptake of Zoom and other videoconferencing platforms related to Chawla (2020) by promoting continued operations despite stoppage of movement and social interactions. Significance of Zoom technologies depict changes in the workplace through shift from traditional meetings to virtual meetings in the event of pandemics.

Kohan et.al (2020) on the maintenance of high quality multidisciplinary pain medicine fellowship programs depicted viability of relevant technologies during pandemics to restore normal business operations. The study was targeted at looking into clinical care workflow and job satisfaction from different employees within the medical systems. This offered a guideline for better medical functionality of existing systems to manage healthcare operations. The study pointed at technological advancements in communications as an important aspect towards tackling emerging medical and societal complications. Zoom has deemed helpful in managing business operations of clients and businesses geared towards better working environments. The advantage of Zoom has gone beyond mere communication solutions by offering robust solutions to global problems by making meetings very simple, just by the click of a button. This provision has led to betterment in healthcare and other business services by the relevant solutions realized during the virtual meetings during the pandemic period.

According to Gorodeski et.al (2020), virtual visits for care patients having heart failure cases in the COVID-19 period has rose tremendously. This has pointed to growth in the levels of virtual care offered to the patients over the pandemic period. In this case, it is quite clear that Zoom communication has streamlined operations within the medical sector. This study was intended to guide medical service providers on the trend of virtual medical service provisions towards improving service delivery on the patients. The changes adopted translate to differences in number of patients visiting medical care to take care of their conditions. In communication, it is clear that Zoom has eased communication by guiding patients and medics virtually for better medical solutions. The upward trend in virtual treatment of heart-related patients’ cases led to growth in medical service delivery on the online platform, hence improving general access to medical care in the different settings.