Tell us a bit about your experience doing so for a SaaS company or similar role.

Answer 1

I held a role as a Business Analyst for a major nonprofit organization. In this role, my primary tasks were to demo, sell, and build customized fundraising websites for employee online giving campaigns. These campaigns were on a proprietary SaaS platform. On the backend, tasks were to test and troubleshoot bugs and errors, run reports, and manage data. I also provided training and other end user support.

For each new potential client, I would review the client company's website to glean their branding including color scheme, logos, and messaging then build a demo fundraising site. I would next schedule a meeting, either in-person or virtual, to walk the client company's project team through the demo site, answering any questions they might have, and noted any specific business or technical requirements requested such as requests for single sign-on (SSO) solutions. The next phase was to write up the business functional and technical requirements documents and a test plan to ensure each requirement was met. Then I designed, built, and tested the site according to the documents and finally, set the site to live on the agreed upon date.

Once the site was live, I monitored all transactions and ran reports as needed. This might also entail building out customized reporting dashboards for key stakeholders such as the fundraising manager or company department heads. Some companies ran internal contests for the most fundraised so having the ability to run reports that drilled down on this data was very important. Lastly, I used SQL to manage data from all campaigns and structure it into data trees for our global teams.