np = 20 * 0.4 = 8 nq = 20 * 0.6 = 12
since both are greater than 5 can use normal approximation to binomial
mean = np = 8
standard deviation = sqrt(npq) = 2.19
standardized normal variable z = (x - mean)/SD, where x is number serving time
P(x >= 13) = P(x > 12.5) using continuity correction
P(x > 12.5) = P(z > (12.5 - 8)/2.19) = P(z > 2.05) = P(z < -2.05) = 0.0202
P(x <= 7) = P(x < 7.5) = P(z < (7.5 - 8)/2.19) = P(z < -0.23) = 0.4090
expected value = np = 8