x = arrival time, N(20,6)
want to find P(2 < x < 8)
convert inequality to standard normal using standardized variable:
z = (x - mean)/SD
P(2 < x < 8) = ((2-20)/6) < z < (8-20)/6)) = P(-3 < z < -2) = P(z < -2) - P(z < -3) = 0.0228 - 0.0013 = 0.0215
converted to percentage = 2.15%