Let x = rate, to be within 2 of mean (72), would have to be between 70 and 74.
Find P(70 < x < 74)
Knowing z = (x - mean/SD) has normal distribution mean 0 SD = 1:
P(70 < x < 74) = P( (70 - 72)/3.1 < z < (74 - 72)/3.1) = P(-0.645 < z < 0.645) = P(z < 0.645) - P(z < -0.645) = 0.7405 - 0.2595 = 0.481