since population standard deviation is not known (and sample size is less than 30), we would use the t distribution in the computation of the margin of error.
margin of error = t-critical * standard deviation/square root sample size
SD is given as 9.6 and sample size given as 16
for 99.5% confidence level, alpha = 0.5% = 0.005.
critical t value would be t for alpha/2 = 0.0025 and sample size - 1 = 15 degrees of freedom = 3.286