Let x be height we want to find P(69 < x < 73)
Transform limits of above inequality to standard normal:
z = (x - mean)/SD
For x = 69, z = (69 - 71)/3 = -0.67
For x = 73, z = (73 - 71)/2 = 0.67
so P(69 < x < 73) = P(-0,.67 < z < 0.67) = P(z < 0.67) - P(z < 0.67)