x is number of people. x is binomially distributed with p = 0.17, n = 120
For binomial distribution mean = np = 20.4, standard deviation = sqrt(n*p*(1-p)) = 4.11
z statistic = (x - mean)/standard deviation. is N(0,1)
P(x > 19) = P(z > (19 - 20.4)/4.11) = P(z > -0.34) = 1 - P(z < -0.34) = 1 - 0.3669 = 0.6331