Justin R. answered 12/04/20
Ph.D. in Geophysics. Teaching at the university level since 1990.
The poisson distribution has only one parameter: lambda. Lambda is both the expected value and the variance of the distribution. For the case of 1500 policies and a claim rate of 0.24, the expected number of claims per portfolio is:
0.24 * 1500 = λ = 360
So the expected distribution is:
P(x) = λxexp(-λ) / x! = (360)xexp(-360)/x!
Now we switch to the normal approximation. For large lambda, we can use a normal distribution with mean and variance = lambda.
So the probability of 320 or more claims is equal to the 1 - CDF(320) for a N(360, Sqrt(360)) distribution (the latter being a shorthand for a normal distribution with mean = 360 and variance = 360).
You should calculate this yourself. I get 0.0.9824925
To get the 95% quantile, we are asking what value of x gives F(x) = 0.95 where F is CDF of the N(λ,λ) distribution. I get 391.2089. Meaning that in 95% of cases, you would expect 391.2089 or fewer claims.