use standard z-score formula z = (x - mean)/SD = (x = 20)/10 for this problem.
a) find z-score for 0.73, approximately 0.64, so,
0.64 = (x-20)/10
x = 26.4
b) if P(X > x*) = 0.59
then P(X < x*) = 0.41
find z-score for 0.41, approximately -0.23, so
-0.23 = (x-20)/10
x = 17.7