First figure out how many possible passwords there are:
Since each character can either be a lower case or upper case letter (52 possibilities) or a digit from 0 to 9 (10) possibilities, each character has 62 possible values. Since each of the 14 characters can be any of these possible values, there are 62^14 possible arrangements of the password.
There is only one possible arrangement of the password that is valid, so the probability that the hacker guesses the password on the first try is 1 out of 62^14.