x = mean production, mean 31, SD = 21.
want to find P(28.8 < x < 36.5)
use z = (x - mean)/SD = (x -31)/21 to transform x to standard normal distribution
so P(28.8 < x < 36.5) =
P( (28.8-31)/21 < z < (36.5-31)/21) =
P(-0.104 < z < 0.262) =
P(z < 0.262) - P(z < -0.104)
Lookup these probabilities from standard normal probability table