z = (x-μ)/σ
where x is the raw score, μ is the population mean, and σ is the population standard deviation.
for a)
z=(33-30)/12
z = .25
it's difficult for me to understand your question as it is currently written, but a positive z-score/an x value above the mean says this is in the right half of the distribution.
to convert this Z value into a percentile or a proportion, you will use a z table or a function on your statistics software.
P(x<Z) = 0.59871
this means that 60% of the dataset is 33 or less
you can also solve this type of problem using a normal CDF function and not have to do any work by hand the function inputs would be normcdf (0, 33, 30, 12) = .6