We are trying to find the probability that x=average spending of customer is greater than 20$.
Compute z-score: (sample mean - population mean)/(population standard deviation/square root of sample size), where sample mean = 20, population mean = 18, population standard deviation = 4 and sample size = 5.
Then use the normal probability table to compute P(z > computed z-score).
If have TI-83/84 calculator, you would enter normcdf(20,9999,18,4) to compute the probability directly.