The standardized z-score = (sample mean - population mean)/standard error of sample mean.
We are given the sample mean (xbar) = 38, the population mean (mu) = 36
The standard error of the sampling mean = population standard deviation (sigma) / square root of sample size (n) = 39 / square root (73) = 4.56
so z = (38 - 39) / 4.56 = -0.219