Asked • 04/12/19

Client wants .ai file but it doesn't display correctly?

I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70 layers and is very complex.I outlined the fonts, I embedded all the files, I packaged the project but still she complains that I am doing something to prevent her from seeing the file properly. She claims that some the "houses" I created and saved into my symbols pallet and used on the map are not showing up in the right color. I am trying to tell her that it is a settings issue or a layer issue, but if I flatten the layers she won't be able to modify at all. I provided 100% vector PDFs but she isn't happy. Advice? What would you do? What would you do to the file before you send it? Help this is the job I have only heard about from others :)

1 Expert Answer


Ari W. answered • 04/12/19

4.8 (6)

Published Artist Teaching Graphic Design & Photography

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