10 Answered Questions for the topic client relations
How to deal with vague comments about a design from my clients and boss?
I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or... more
How long are designers expected to keep client files?
A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since it was such a long time ago and the client said it was very... more
Who is responsible for text mistakes in a print project?
I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s... more
How do I treat requests for work for causes that go against my personal principles?
Recently, I received a request for a quote from a party that promotes and teaches an ideology that diametrically opposes my own beliefs. The job involved designing promotion material for classes... more
Should I ask for client’s budget before the initial first meeting?
First of all, is it a good idea to ask a potential client for a ballpark budget they are thinking to work with? I just don’t want to meet with somebody who has a very low budget, and who could be... more
How to answer the ever-present 'make the logo bigger'?
Just like most of us, I regularly face the client desire to 'make the logo bigger'. Especially in web designs, clients want to inflate their logos to ridiculous sizes. How do I effectively counter... more
Client wants .ai file but it doesn't display correctly?
I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70... more
Repeat client is suddenly demanding intellectual property rights!?
A fairly sizable client whom I've done a few jobs for over the past several years has recently contacted me for a new job. We have never had a contract for any of the work I've done for them (I'm a... more
Why does my client want her company name confidential, when I post my work on design sites?
One of the clients I'm working with insists that my work with her **stays confidential,** she doesn't want her **company logo nor their** name to be shown on my designs when posted on Behance.**Is... more
How can I protect my job from a client publishing it elsewhere?
I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere.... more