10 Answered Questions for the topic client relations

06/28/19

How to deal with vague comments about a design from my clients and boss?
I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or... more
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06/25/19

How long are designers expected to keep client files?
A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since it was such a long time ago and the client said it was very... more
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06/20/19

Who is responsible for text mistakes in a print project?
I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s... more
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05/04/19

How do I treat requests for work for causes that go against my personal principles?
Recently, I received a request for a quote from a party that promotes and teaches an ideology that diametrically opposes my own beliefs. The job involved designing promotion material for classes... more
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04/20/19

Should I ask for client’s budget before the initial first meeting?
First of all, is it a good idea to ask a potential client for a ballpark budget they are thinking to work with? I just don’t want to meet with somebody who has a very low budget, and who could be... more
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04/19/19

How to answer the ever-present 'make the logo bigger'?
Just like most of us, I regularly face the client desire to 'make the logo bigger'. Especially in web designs, clients want to inflate their logos to ridiculous sizes. How do I effectively counter... more
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04/12/19

Client wants .ai file but it doesn't display correctly?
I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70... more
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03/27/19

Repeat client is suddenly demanding intellectual property rights!?
A fairly sizable client whom I've done a few jobs for over the past several years has recently contacted me for a new job. We have never had a contract for any of the work I've done for them (I'm a... more
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03/18/19

Why does my client want her company name confidential, when I post my work on design sites?
One of the clients I'm working with insists that my work with her **stays confidential,** she doesn't want her **company logo nor their** name to be shown on my designs when posted on Behance.**Is... more
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03/15/19

How can I protect my job from a client publishing it elsewhere?
I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere.... more
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