Hello, thank you for taking the time to post your question!
The underlying formula that you want to use here is that
P(X = k) = lambda^k * e^(- lambda) / k! , where
lambda = mean rate = 3.8
k = number of events
so since it’s saying fewer than 4, I would compute the probability for
k = 0, k = 1, k = 2, k = 3 individually then sum them together. You could also use technology like Excel or a poisson distribution calculator!
either way, it should end up being 0.4735 for the end value on this one
I hope that helps you get moving in a better direction on this type of question! Feel free to reach out if you have any additional questions beyond that :)