
Farhad F. answered 04/04/16
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Let side AB = c and BC = a, the name of the opposite angle to that side. Since m∠A = 20°, then c · sin A is the height of the triangle. Since c > a > c · sin A, there are two possible solutions. Use law of sines: a / sin A = c / sin C or alternatively sin C = c · sin A / a. (Note, capital letters refer to angles).
Now when you use arcsin, your calculator only gives you Principal values of sine (between -90° and 90°). If you make a sketch of the problem, you will notice that the possible answers to C are in fact supplementary angles. This is also validated by the identity that sin(θ) = sin(180-θ).