a) H0: the mean is 0 and HA: the mean is not 0.
b) the critical value is 1.96 at the 5% level of significance.
c) z = (80 - 76)/(10/sqrt(25)) = 4/2 = 2.00
d) Since z = 2.00 > 1.96, we can reject the null hypothesis.
e) There is enough evidence to show that the average cost to process a claim is approximately normally distributed with a mean of $80.