Dal J. answered 06/14/15
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Okay, so this question is asking you to work backward from a confidence interval to the standard deviation, then to use that to find the z value, which you can then translate to a percentage via the cumulative distribution function.
Dang, that's a lot of big words, isn't it?
Let's take it step by step.
First, 95% of all area under the normal curve are between -1.96 and +1.96 SDs. Therefore, we know that 20 units (the difference between 220-200 or 200-180) is 1.96 SDs. We'll call it 2 SDs, to make the math easy.
if 20 units is 2 sds, then 10 units is 1 SD. (YOU NOW HAVE THE VALUE OF 1 SD.)
Now, we want the probability that the demand will exceed 195 units. That's 5 units less than the mean - when means about 1/5 SD less than the mean. (YOU NOW HAVE THE Z SCORE)
A quick check of the charts tells us that .1915 of the curve is between -.5 SDs and the mean. Add that to the 0.5 of the curve that's to the right of the mean, and we get .6915 or 69.15% of the time that demand will meet or exceed 195 units. (YOU NOW HAVE THE PROBABILITY.)