Brian P.

asked • 06/12/25

Cannot see the messages to/from the tutor

Hi

I'm having issues with the "messages" tab - nothing is loading when i click the tab and I know that there are previous messages between me and the tutor

Melanie P.

Hi. Brian, Ask an Expert is a platform for academic questions. Please visit our Help Center at https://support.wyzant.com/hc/en-us, and ask your question. Or let our Customer Support department help you! Contact us at [email protected] and we will follow up as soon as we can.
Report

06/13/25

2 Answers By Expert Tutors

By:

Jake A. answered • 06/18/25

Tutor
4.9 (18)

Medical Student experienced in Biology, Pre-Med, and DAT!

See tutors like this
See tutors like this

Hi Brian, this has happened to me as well. What worked on my end was reinstalling the app on my phone, and switching to a different browser platfrom to use Wyzant on. For whatever reason, Google Chrome was not working and I had more success with FireFox or Edge. Let me know if this helps!

Upvote • 0 Downvote
More
Report

Aditi D. answered • 06/16/25

Tutor
5.0 (24)

Northwestern Student, 337 on GRE, UC Berkeley graduate, 2380 on SAT

See tutors like this
See tutors like this

Hi Brian,

I'm sorry that's happening to you! I've had that happen to me before. Have you tried using the app on your phone? Sometimes I am able to see messages on there that are not apparent through the browser. If that doesn't work and the problem still hasn't resolved, I would suggest reaching out to Wyzant directly, at [email protected] .

Best wishes!

Aditi

Upvote • 0 Downvote
More
Report

Still looking for help? Get the right answer, fast.

Ask a question for free

Get a free answer to a quick problem.
Most questions answered within 4 hours.

OR

Find an Online Tutor Now

Choose an expert and meet online. No packages or subscriptions, pay only for the time you need.