Brian P.
asked • 06/12/25Cannot see the messages to/from the tutor
Hi
I'm having issues with the "messages" tab - nothing is loading when i click the tab and I know that there are previous messages between me and the tutor
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2 Answers By Expert Tutors
Inactive Tutor answered • 06/18/25
Tutor
New to Wyzant
Hi Brian, this has happened to me as well. What worked on my end was reinstalling the app on my phone, and switching to a different browser platfrom to use Wyzant on. For whatever reason, Google Chrome was not working and I had more success with FireFox or Edge. Let me know if this helps!
Inactive Tutor answered • 06/16/25
Tutor
New to Wyzant
Hi Brian,
I'm sorry that's happening to you! I've had that happen to me before. Have you tried using the app on your phone? Sometimes I am able to see messages on there that are not apparent through the browser. If that doesn't work and the problem still hasn't resolved, I would suggest reaching out to Wyzant directly, at [email protected] .
Best wishes!
Aditi
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Melanie P.
Hi. Brian, Ask an Expert is a platform for academic questions. Please visit our Help Center at https://support.wyzant.com/hc/en-us, and ask your question. Or let our Customer Support department help you! Contact us at [email protected] and we will follow up as soon as we can.06/13/25