The video from my lesson today is not working, no video, no sound

Answer 1

Hello Slavina,

It sounds like the lesson recording may not have processed correctly on the platform. Here are a few quick troubleshooting steps you can try:

• Clear your browser’s cache and cookies and reload the page—sometimes a cached version prevents video and audio playback.

• Try accessing the recording on a different browser or device to rule out a local playback issue.

• Check that other videos on your device have sound to rule out a system audio problem, and make sure the volume isn’t muted.

• If the lesson was recorded on a third‑party platform (like Zoom), you might ask your tutor to re‑upload or share the recording again, as the original upload could have failed.

If none of these steps work, the issue is likely on the platform’s end. Wyzant’s support team can investigate and restore the recording if it was corrupted or didn’t process correctly—you can reach them via the Help menu or by using the chat/contact form on the site. I hope this helps you get access to your lesson!