Emma C.
asked • 04/04/23Payment error with chemistry session
Hello! My name is Emma Cusano. I am new to using the Wyzant app. I have had a good experience so far. However, yesterday I had a session with a tutor and our session was 1hr and 5mins. I was charged for a full two hours. As a college student, expenses are tight. I wanted to reach out and ask why I was charged for the full two hours and can a refund be granted? Thank you!
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1 Expert Answer
You need to be contacting customer service—not the site to post technical questions.
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Melanie P.
Hi Emma, Ask an Expert is a platform for academic questions. Please visit our Help Center at https://support.wyzant.com/hc/en-us, and ask your question. Or let our Customer Support department help you! Contact us at [email protected] and we will follow up as soon as we can.04/04/23